Carolina Regional Orthopaedics accepts most insurance companies. We ask that you be prepared to pay your co-pay or deductible at the time service is rendered. We will file your insurance claim for you electronically. Sometimes you find out before we do that your insurance company may need additional information from you before they will pay your insurance claim. We ask that you respond to your insurance company immediately because it is ultimately your responsibility to get your claims paid. Billing insurance claims is a service we provide and we do a good job following up with your insurance company and helping you get your insurance company to pay timely but sometimes we need your help to get the job done. Our staff will do everything possible to help you but please remember it is your responsibility to help get the job done. If you get something in the mail from your insurance company and you don’t understand please give us a call at 252-443-0400. The billing department staff will listen and help you get the answers.

After your insurance company has paid and you are left with a balance you will receive a statement and/or letter from our staff requesting you the pay your balance. We will be glad to set you up on payment arrangements if necessary. Our goal is not to make this a burden on you. Remember we are here to help.